What actually happens to your data once you sign up

Updated: 13 September 2026

Down Under Wins ("we", "us", "our"), operating at downunderwins.com, is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our services, and outlines your rights regarding that information.

By accessing or using downunderwins.com, you agree to the practices described in this Policy. This site is intended only for persons aged 18 or over.

1. Information We Collect

We may collect the following categories of personal information:

• Identity and verification data: full name, date of birth, government-issued identification, and proof of address, collected to verify your age and identity in compliance with age-verification requirements.
• Contact details: email address, phone number, postal address.
• Account information: username, password, account preferences, and communication history.
• Technical data: IP address, browser type, device information, and cookie identifiers collected automatically when you use our site.
• Usage data: pages viewed, features used, and interaction patterns on our site.
• Support and correspondence data: information you provide when contacting [email protected] or using support channels.

We do not collect or process cryptocurrency wallet information, credit card payment details, or other digital currency payment data, as these payment methods are not accepted on our platform.

2. Legal Basis for Processing

We process personal information on the following grounds:

• Consent: where you have given clear consent, such as for marketing communications or non-essential cookies.
• Contractual necessity: to provide the services you request, including account creation and access to site features.
• Legal obligation: to comply with age-verification, identity-verification, self-exclusion register, and other regulatory requirements applicable to our operations.
• Legitimate interests: to maintain site security, prevent fraud, and improve our services, balanced against your rights.

3. How We Use Your Information

We use personal information to:

• Verify your age and identity before granting access to any gambling-related content.
• Operate and maintain your account and provide requested services.
• Enforce responsible gambling tools, including self-exclusion, deposit limits, and reality checks.
• Maintain records of self-exclusion decisions as required by applicable regulation.
• Respond to enquiries sent to [email protected].
• Comply with legal and regulatory obligations.
• Improve site functionality and user experience.

4. Cookies and Similar Technologies

We use cookies and similar technologies to operate our site, remember your preferences, support age-verification checks, and maintain session security. You can manage cookie preferences through your browser settings. Where required, we will request your consent before placing non-essential cookies, and you may withdraw that consent at any time.

5. Disclosure of Information

We may share personal information with:

• Regulatory and government authorities where required by law or licensing obligations.
• Service providers assisting with identity verification, customer support, or site operation, under confidentiality obligations.
• Law enforcement agencies where legally compelled.

We do not sell personal information to third parties.

6. Data Security

We implement reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Access Restrictions

Our services are not available to persons physically present in Australia, in accordance with restrictions on interactive gambling services. Age-verification and access controls are in place to prevent underage or restricted access.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention obligations.
• Object to or restrict certain processing activities.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with a relevant regulatory authority.

To exercise these rights, contact us at [email protected]. We will respond to verified requests within a reasonable timeframe.

9. Responsible Gambling and Support

We provide self-exclusion tools, deposit limits, reality checks, and links to responsible gambling support services on our site. Self-exclusion decisions are recorded in accordance with applicable regulatory requirements. If you need support, please refer to the responsible gambling resources available on downunderwins.com.

10. Payment Methods

We do not accept cryptocurrency, digital currency, credit cards, or credit-related products for deposits or payments. Please refer to our accepted payment methods listed on the site.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected].